How Dray works

Start with your name and the postcode you are leaving. Add the new address, timing, property size and anything needing particular care if you know them. You do not need a finished inventory to begin.

We reply on the same working day. If something important is missing, we will ask a short, practical question rather than send you through a long quotation funnel.

We consider the addresses, access, timing and the nature of what is being moved. We then select one reliable, professional partner whose experience, crew and availability fit the job.

Dray is not a comparison marketplace. We do not distribute your details to a list of firms or set off a round of competing sales calls.

The selected mover may need a call, video survey or home visit before preparing a firm proposal. Their quote should set out the scope, price, dates and any assumptions clearly enough for you to make a calm decision.

If you go ahead, your contract, payment and moving service are with that mover—not Dray. Ask them to confirm their insurance, exclusions, cancellation terms and claims process before booking.

The mover is responsible for planning the crew, vehicles, protection and timings needed to complete the work carefully and efficiently.

You pay the selected mover directly at the price they quote. If you book, the mover pays Dray for the introduction; Dray does not add a separate customer fee or markup. The mover remains responsible for the price and service they provide, and there is no obligation to accept their proposal.

Questions before you start? Email us at hello@draymoving.co.uk.